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Monday Motivation - Shannon Williams

Who is Shannon Williams?

I am a 32 year old insurance professional. Specifically, I work within the claims field resolving personal injury claims. I am currently pursuing the Chartered Insurance Professional designation with the Insurance Institute of Canada. I also hold a Bachelor’s Degree in Psychology with a minor in Education with the University of the West Indies, Cave Hill Campus. Outside of work and studying, I enjoy spending time with my family and friends. I have 3 siblings and 5 nephews, I am my parents last child.TV is my go to for relaxation. Nothing beats a good docuseries.

What does your day-to-day entail?

When a claimant (someone who is making a claim against the policy holder/insurance company) is injured, I first investigate the matter to determine liability. If our Insured is deemed liable for the incident, I guide the claimant on receiving the best possible treatment so that they can regain some normalcy or revert to their pre-accident condition. In doing so, I interact with medical practitioners, service providers and in some cases, attorneys-at-law.

Tell us your most memorable achievement to date.

Since enrolling in the Chartered Insurance Professional programme, I have gained insightful knowledge to further my career in insurance. I have completed all 10 courses this summer.

Any advice for our readers who are interested in working in your field?

There are many job opportunities within the insurance industry, whether it is loss adjusting, brokerage firms, finance or working directly for an insurance company. I suggest anyone interested to review the different roles and positions within the industry and choose one that best aligns with their passions and interests.


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